Privacy Policy

This Privacy Policy explains how Lucky Spin (India) collects, uses, shares, and protects personal information when you access or use our website, games, and related services. Effective date: April 15, 2026.

Introduction

This page describes the privacy practices applicable to Lucky Spin in India. By using our services, you acknowledge that you have read and understood this Privacy Policy. For other information, please return to Lucky Spin and review any additional notices displayed in the app or on the site.

Information We Collect

We collect information you provide, information generated through your use of the services, and information from devices and cookies. The categories may include:

Account details (such as name, username, password, and profile information you choose to provide)
Contact information (such as email address and customer support communications)
Identity and eligibility information where required for compliance or fraud prevention
Gameplay and activity data (such as spins, rewards, progress, and in-app actions)
Transaction and payment-related information (such as purchase history and payment confirmation identifiers from payment providers)
Device information (such as device model, operating system, language, and app version)
Network and connection information (such as IP address, approximate location derived from IP, and carrier)
Log data (such as access times, pages/screens viewed, and error reports)
Cookie and similar technology data (such as cookie identifiers and preferences)
Marketing and communications preferences (such as opt-in status and subscription choices)
Referral and attribution information (such as campaign parameters and install source)
Security-related information (such as authentication events and suspicious activity indicators)
User-generated content you submit (such as messages, reviews, or other content posted through the service)
Support interactions (such as issue reports, attachments, and resolution notes)
Consent records (such as when and how you provided permissions or marketing consent)

We also collect certain information automatically through cookies or similar technologies to operate, improve, and secure the service. This may include:

Session information (to keep you signed in and maintain your preferences)
Analytics information (to understand usage and improve performance)
Fraud and security signals (to detect abuse and protect accounts)
Advertising/measurement signals where enabled (to measure campaigns and limit repetitive ads)

How We Use Information

We use personal information only as necessary to provide the service, meet legal obligations, and support our legitimate business interests. Typical purposes include:

Providing, operating, and maintaining Lucky Spin and its features
Creating and managing accounts, authentication, and access control
Processing purchases and delivering rewards or entitlements
Personalizing gameplay and user experience (such as saving preferences)
Responding to customer support requests and communicating service messages
Improving the service, debugging, and performing analytics and testing
Protecting against fraud, abuse, cheating, and unauthorized activity
Ensuring safety, security, and integrity of systems and users
Complying with applicable laws, regulations, and lawful requests
Enforcing our terms, policies, and resolving disputes
Sending administrative notices (such as policy updates and important changes)
Sending marketing communications where permitted and according to your preferences
Measuring and reporting on marketing performance and attribution
Managing promotions, contests, or events (where offered)
Maintaining records for auditing, compliance, and internal governance
Aggregating or de-identifying information for research and product improvement
Obtaining and recording consent where required (for example, for certain cookies or communications)

Where applicable, we rely on one or more legal bases, such as: performance of a contract (to provide the service), legitimate interests (to improve and secure the service), compliance with legal obligations, and consent (for certain optional features and communications).

You may choose not to provide certain information; however, this may limit your ability to use some features or receive support.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected] and we will respond within a reasonable time.

When contacting support, please avoid including sensitive information in the message body unless it is necessary for your request.

Sharing and Disclosure

We do not sell your personal information. We share personal information only as described below, and only to the extent necessary for the stated purposes.

We may share information with:

Service providers: Companies that help us operate the service (such as hosting, analytics, customer support tools, and security services) under contractual obligations to protect the data.
Payment partners: Payment processors and platforms that handle transactions; we receive confirmation and limited transaction details as needed to provide the service.
Business transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred subject to appropriate safeguards.
Legal and safety: When required by law or to protect rights, safety, and security (for example, responding to lawful requests, preventing fraud, or enforcing our terms).

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

If we need to share information for a new purpose not described in this Privacy Policy, we will provide notice and, where required, obtain your consent.

Cookies and Similar Technologies

We use cookies, SDKs, and similar technologies to enable core functionality, remember preferences, provide security, and understand how our services are used.

Some cookies are necessary for the service to work (for example, to maintain sessions). Others are optional and are used for analytics or advertising measurement where enabled.

You can manage cookie preferences through your browser settings and, where available, in-app controls. Blocking certain cookies may affect functionality.

We may use analytics tools to measure traffic and usage patterns. These tools may collect information such as device identifiers, pages/screens viewed, and interactions.

Where advertising or attribution technologies are used, they help us measure campaign effectiveness and limit repetitive ads; they are not intended to directly identify you by name.

We honor applicable legal requirements for consent and choices regarding cookies and similar technologies in India.

Data Retention

We retain personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the reason we collected it. To request deletion where available, contact [email protected] and we will review your request in accordance with applicable law.

Your Rights and Choices

Depending on your location and applicable Indian law, you may have rights to access, correct, update, delete, or withdraw consent for certain processing of your personal information. To exercise these choices, contact [email protected] with sufficient information for us to verify your request.

Children’s Privacy

Lucky Spin is not directed to children and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact [email protected] so we can take appropriate action.

International Transfers

Your information may be processed and stored in India and/or other countries where we or our service providers operate. When we transfer personal information across borders, we use appropriate safeguards designed to protect it in accordance with applicable law.

Security

We implement reasonable technical and organizational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security. You can help protect your account by:

Using strong credentials: Choose a unique password and do not share it with others.
Keeping devices secure: Update your device and apps regularly and use screen locks where available.
Watching for scams: Be cautious of messages requesting passwords, OTPs, or payment details.
Contacting support promptly: Report suspected unauthorized access or account issues as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated version on this page and update the effective date shown at the top (currently April 15, 2026). Continued use of Lucky Spin after an update means you have read the revised Privacy Policy.