Responsible Gambling

Our commitment

Lucky Spin supports responsible gambling and safer play for customers in India. Gambling should be entertainment, not a way to make money or solve financial problems. This page explains practical tools, warning signs, and where to get help.

Core principles of safer play

Gamble for fun, not for income.
Only spend what you can afford to lose.
Set a budget and time limit before you start, and stick to it.
Avoid chasing losses—losses are part of gambling.
Do not gamble when upset, stressed, intoxicated, or trying to escape problems.
Take regular breaks and keep gambling balanced with other activities.

If gambling stops being enjoyable or starts to affect your finances, work, studies, relationships, or health, it is time to pause and seek support.

Gambling and reality checks

All games involve chance. Outcomes are random and no strategy can guarantee wins. Past results do not predict future results, and “near misses” do not mean a win is due.

Understanding risk

Responsible gambling starts with understanding that gambling carries financial and emotional risks. Knowing how these risks show up can help you stay in control.

Financial risk

Gambling should never interfere with essential expenses such as rent, EMIs, food, education, or medical costs. If you are borrowing, selling possessions, or using credit to gamble, stop and get help.

Emotional risk

Stress, anxiety, irritability, guilt, or feeling “numb” after gambling can be signs that play is no longer healthy. Gambling to cope with difficult feelings often increases harm.

Time risk

Time can pass quickly while gambling. If gambling is replacing sleep, work, study, family time, or social life, it may be time to set stricter limits or take a break.

Who should not gamble

Gambling is not suitable for everyone. You should not gamble if you are under the legal age, if gambling is illegal where you live, or if you are struggling with addiction, mental health challenges, or financial difficulty.

If you are concerned about your gambling or someone else’s, consider using the support options on this page and speaking to a qualified professional.

Tools and practical steps

Set personal limits

Decide in advance how much money and time you can afford for entertainment. When you reach your limit, stop for the day—even if you are winning or feel you can “win it back.”

Take breaks

Regular breaks help you make clearer decisions and keep gambling in perspective.

If you find it hard to take a break, that can be an early sign you should stop and reach out for support.

Warning signs of problem gambling

Problem gambling can develop gradually. Paying attention to warning signs can help you act early.

Common warning signs include:

Spending more money or time than intended.
Chasing losses or increasing stakes to recover money.
Borrowing money, using credit, or taking loans to gamble.
Hiding gambling from family or friends, or lying about losses.
Missing work, classes, or important commitments due to gambling.
Feeling restless, anxious, or irritable when trying to stop.
Gambling to escape stress, sadness, or personal problems.
Financial difficulties caused or worsened by gambling.

If any of these apply to you, consider taking an immediate break, blocking access on your devices, and talking to someone you trust.

You can also contact Lucky Spin Support for account assistance at [email protected].

Helping a friend or family member

If you are worried about someone else’s gambling, approach the conversation with care and without judgment.

Helpful steps include:

Encourage them to take a break and seek support as early as possible.

Choose a calm time to talk and focus on specific behaviours and impacts.
Suggest practical protections (spending limits, blocking software, self-exclusion).
If money is involved, consider separate finances and getting professional financial advice.

If you feel anyone is at immediate risk of harm, seek urgent help from local emergency services.

Signs that urgent support may be needed can include:

Talk of hopelessness or self-harm.
Severe financial crisis, such as unmanageable debt or threats from lenders.
Persistent inability to stop gambling despite serious consequences.
Strong withdrawal-like symptoms such as panic, agitation, or insomnia when trying to stop.
Major relationship, work, or study breakdown linked to compulsive gambling.

Getting help early works. Support is confidential, and recovery is possible.

Account support and safer gambling assistance

If you want to take a break, close your account, or discuss safer gambling options, our team can help guide you through the available steps.

When you contact us, you can request:

A cooling-off break or time-out from gambling activity.
Permanent account closure if you want to stop gambling on Lucky Spin.

Self-exclusion requests

To request self-exclusion from Lucky Spin, email [email protected] from your registered email address and clearly state the duration you are requesting.

During self-exclusion, you will not be able to access gambling features, and we will take reasonable steps to prevent marketing communications as required.

Important: Self-exclusion applies to Lucky Spin only and does not automatically exclude you from other gambling websites or apps.

Getting independent help

If gambling has become difficult to control, independent support can help you make a plan and stay accountable.

Consider speaking with a qualified counsellor or mental health professional in India, or reaching out to a trusted local support service.

For international resources, the following organisations offer information and support:

Chat support: National Council on Problem Gambling (Chat)

Peer support resources: GamTalk

Underage gambling

Lucky Spin is not intended for minors. If you are under the legal age to gamble in your jurisdiction, do not use our services.

Parents and guardians should supervise device access and use parental controls to help prevent underage gambling.

Tips for staying in control

Decide a strict spend limit and treat it as entertainment expense.
Set a timer or alarm before you start playing.
Keep track of deposits and withdrawals to stay aware of your net spend.
Avoid gambling when tired, stressed, or under the influence of alcohol or substances.
Take breaks after wins and losses—both can lead to risky decisions.
If you notice loss of control, stop and seek support immediately.